by Juli Forrest | Jun 3, 2026
It is easy to think of customer journey as something that happens before a sale. A person finds your website, reads about your services, follows you online, asks a question, books a call, receives a quote, and eventually decides whether to buy from you. That part of...
by Juli Forrest | Apr 20, 2026
In many cases, you do not need a CRM straight away. You need a better follow up process first. When leads go cold, quotes do not get chased, customer conversations sit in too many places, and nobody knows what should happen next, the real problem is usually not...
by Juli Forrest | Apr 2, 2026
Case Study Improving processes and understanding the data Summary ConnXess, has improved the systems and processes that supported the back office functions of FIS Loveday Ltd. Through a bespoke programme of business support, ConnXess has not only saved time and money...
by Juli Forrest | Apr 2, 2026
Case Study Freeing up time to focus on revenue generating activities Summary ConnXess, has significantly transformed the professional life of Ian Preston and IJP Consultancy. In his pursuit of efficiency, Ian considered outsourcing certain tasks to strike a balance...
by Juli Forrest | Mar 3, 2026
Most business owners do not avoid marketing because they do not care. They avoid it because it feels personal, and the idea of handing it to someone else can feel risky. Your content is not just words on a screen. It is your reputation, your tone, the way people...
by Juli Forrest | Feb 23, 2026
If you are asking this question, it is rarely because you are casually weighing up options. It is usually because something has started to creak. You are spending too much time in your inbox. Follow ups are slipping. The diary feels like a moving target. Invoicing...
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