by Juli Forrest | Sep 4, 2026
Case Study Creating Clarity and Capacity During a Period of Growth Summary The business was in a period of strong growth, balancing new customer acquisition with delivering existing work. While their systems had supported them up to this point, they were no longer...
by Juli Forrest | Sep 4, 2026
Case Study From Overstretched to Strategically Focused: How Outsourced Support Freed Up Time and Clarity Summary Green Bee Recruitment partnered with Connxess at a time when internal capacity was stretched and important growth activities were being repeatedly...
by Juli Forrest | Sep 4, 2026
Case Study From Overwhelm to Scalable Growth: Creating Capacity for Sustainable HR Business Expansion Summary Before working with Connxess, this growing HR consultancy was overwhelmed by admin, marketing, and day to day demands, leaving little time for growth. Admin...
by Juli Forrest | Sep 1, 2026
A virtual assistant usually provides remote help with specific tasks, such as diary management, inbox support, research or data entry. An outsourced back-office partner may complete many of the same tasks, but is more likely to take responsibility for an area of the...
by Juli Forrest | Jul 20, 2026
After a discovery call, a small business needs to capture the key notes, clarify the prospect’s problem, check the scope, update the CRM or lead tracker, prepare a proposal that reflects the conversation, set a follow-up date and make the next step clear. This stage...
by Juli Forrest | Jun 3, 2026
It is easy to think of customer journey as something that happens before a sale. A person finds your website, reads about your services, follows you online, asks a question, books a call, receives a quote, and eventually decides whether to buy from you. That part of...
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