A virtual assistant usually provides remote help with specific tasks, such as diary management, inbox support, research or data entry. An outsourced back-office partner may complete many of the same tasks, but is more likely to take responsibility for an area of the...

If you are asking this question, it is rarely because you are casually weighing up options. It is usually because something has started to creak. You are spending too much time in your inbox. Follow ups are slipping. The diary feels like a moving target. Invoicing...

Outsourcing is not one size fits all and if you have ever tried it and thought this is not helping, you are not imagining it. A lot of outsourcing advice is built around a tidy idea. Hand tasks over, they get done, you get your time back. Simple. But real life is...