What We Do: Smarter Business Support That Saves You Time & Money

Running a business is demanding. Between managing emails, keeping up with marketing, and handling customer enquiries, it’s easy to get bogged down in admin instead of focusing on growth and profitability.

At Connxess, we provide expert outsourced support to help businesses like yours run more efficiently. Our services are designed to save time, reduce stress, and enhance customer experience without the cost and hassle of hiring in-house.

We specialise in:

  • Business Administration – Automating and streamlining day-to-day tasks so you can focus on strategy.

  • Marketing Support – Creating, managing, and optimising your marketing efforts to attract the right audience.

  • Customer Service Solutions – Ensuring your customers receive top-tier support that builds loyalty.

  • CRM Setup & Optimisation – Implementing and improving CRM systems that help you manage leads, nurture relationships, and drive growth.

  • Business Systems & Automation – Designing smarter workflows and integrating the right tools to boost efficiency and scale your operations.

    Outsourced Business Administration

    Problem: Managing business operations is time-consuming, draining resources and causing inefficiencies.

    Solution: We take care of time-consuming admin so you can focus on revenue-generating tasks.

    Benefits: Increased efficiency, reduced costs, and smarter workflows.

    Areas of support include:

    Inbox & Email Management 

    Calendar & Appointment Scheduling 

    Document & Data Management 

    Process Automation & AI Integration 

    CRM & Database Management 

    Marketing & Content Support

    Problem: Effective marketing takes time, consistency, and expertise, Something many business owners don’t have the bandwidth for.

    Solution: We help businesses create compelling content, attract leads, and maintain brand visibility.

    Benefits: Better engagement, more leads, and a stronger online presence.

    Areas of support include:

    Social Media Management

    Email Marketing & Newsletters

    Lead Generation & Nurture Campaigns

    SEO & Blog Content Writing

    Website & Landing Page Copy

    Customer Service & Client Journey

    Problem: Poor customer experience leads to lost sales, negative reviews, and reduced client retention.

    Solution: We improve customer touchpoints through smart automation, AI-driven responses, and expert human support.

    Benefits: Enhanced customer satisfaction, improved brand reputation, and repeat business.

    Areas of support include:

    Live Chat & AI Chatbots

    Client Onboarding & Follow-Ups

    Customer Enquiry Handling

    Customer Journey Mapping

    Problem: Poorly managed or outdated CRM systems lead to missed leads, duplicated work, and lost sales opportunities.

    Solution: We set up, streamline, and optimise your CRM so it works the way your business needs—saving time and improving follow-up.

    Benefits: Better lead tracking, improved customer relationships, and a CRM that grows with your business.

    Areas of support include:

    CRM Discovery & Platform Selection

    CRM Setup & Data Migration

    CRM Automation & Integration

    Dashboard & Reporting Setup

    Training & Adoption Support

    Problem: Manual processes and disconnected systems cause delays, errors, and overwhelm for you and your team.

    Solution: We create streamlined workflows and smart automations that save time, reduce admin, and boost performance.

    Benefits: Greater efficiency, smoother operations, and more time to focus on strategic growth.

    Areas of support include:

    Workflow Mapping & Process Review

    Automation Build & Setup

    System Integration & Tool Connections

    Tech Stack Review & Optimisation

    AI-Enhanced Task Management